Mission upload failures

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TonyRoddam
Posts: 2
Joined: Fri Jul 20, 2018 9:53 am

Mission upload failures

Post by TonyRoddam » Thu Aug 23, 2018 4:08 pm

Very hit and miss first day with Drone Harmony - I get repeated 'mission upload' error messages. Can anyone suggest why this might be happening and how to solve it?
Thanks

Martin
Posts: 216
Joined: Wed Mar 28, 2018 4:47 pm

Re: Mission upload failures

Post by Martin » Thu Aug 23, 2018 5:44 pm

TonyRoddam wrote:
Thu Aug 23, 2018 4:08 pm
Very hit and miss first day with Drone Harmony - I get repeated 'mission upload' error messages. Can anyone suggest why this might be happening and how to solve it?
Thanks
The upload is by now quite stable (we added a lot of retry logic etc.). If the upload still fails, it usually means that there was some DJI timeout that we do not have control over. We checked today's upload failure reports and there has not been a spike.

Thus we suggest to do the following checks:
  1. Install latest firmware on RC and drone
  2. Update DH to latest version (usually auto update takes care of this)
  3. Make sure no strong interference are nearby (magnetic etc.) that can disturb the upload of the mission
  4. Restart both drone and rc
If you continue to experience on-going upload failures, please reach out to support@droneharmony.com so that we can start a deeper investigation.

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