Loosing connection during Trial period

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Icarus
Posts: 2
Joined: Sun Sep 30, 2018 6:17 pm

Loosing connection during Trial period

Post by Icarus » Mon Oct 01, 2018 9:51 am

Today, during one of the flights in my trial period, I lost connection with my Mavic Pro Platinum.
My smartphone was in "airplane mode". No connection to Wifi or whatever.
While the drone was performing a mission the message popped up only 3 days where left in my trial period. Subscripition........ etc. At the same time the connection was lost. After closing the pop-up message about subscribing the connection did not recover.
Luckily, after pushing the H button on my controler, the drone responded to the RTH command. My controller showed that the same flight level was kept and the distance decreased steadily.

Probably a good idea to program the subscription message in such way that it won't pop-up while performing a mission.

Safe flights,
Rob

Martin
Posts: 193
Joined: Wed Mar 28, 2018 4:47 pm

Re: Loosing connection during Trial period

Post by Martin » Mon Oct 01, 2018 11:19 pm

Icarus wrote:
Mon Oct 01, 2018 9:51 am
Today, during one of the flights in my trial period, I lost connection with my Mavic Pro Platinum.
My smartphone was in "airplane mode". No connection to Wifi or whatever.
While the drone was performing a mission the message popped up only 3 days where left in my trial period. Subscripition........ etc. At the same time the connection was lost. After closing the pop-up message about subscribing the connection did not recover.
Luckily, after pushing the H button on my controler, the drone responded to the RTH command. My controller showed that the same flight level was kept and the distance decreased steadily.

Probably a good idea to program the subscription message in such way that it won't pop-up while performing a mission.

Safe flights,
Rob
Hi Rob,

Thanks for the feedback. I'll chat with the devs about this. We also do not want to have popups during mission execution.

One clarification, if I may ask for: Did your RC lose connection to the drone, or did your smartphone lose connection to the RC (usb connection)?

Best regards,
Martin

Icarus
Posts: 2
Joined: Sun Sep 30, 2018 6:17 pm

Re: Loosing connection during Trial period

Post by Icarus » Tue Oct 02, 2018 12:18 pm

Hi Martin,

The connection between RC and drone was lost, right at the time the pop-up appeared. Smartphone and RC connection thru USB (port at the bottom) was OK.
Tried to quit DH which took too long, because I felt unsure about the drone behaviour. Therefore I pushed the Home button on the RC, where I could see my drone was responding by keeping FL of 100 m and distance decreased steadily.

Trust that this issue will be taken care of soon.

Best regards from the Netherlands,
Rob

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