Search found 12 matches

by gil_dh
Fri Jan 10, 2020 10:15 am
Forum: Bug Reports
Topic: Flight plan doesn't cover area in top down
Replies: 1
Views: 2547

Re: Flight plan doesn't cover area in top down

Hello, The reason for the incomplete coverage when liftoff is not the lowest point in the terrain is that we currently do not support negative altitudes. Since 0 altitude is the point where drone liftoffs and we cannot go below 0 altitude in waypoints (actually 1 meters is the lowest allowed value a...
by gil_dh
Thu May 02, 2019 10:15 pm
Forum: Bug Reports
Topic: Load & Sync Error
Replies: 2
Views: 2324

Re: Load & Sync Error

Hello,
To turn sync on please go to the web app:
https://app.droneharmony.com/

sign in with the same user, then on the right top corner click on the profile icon and go into Profile->Mobile Sync, enable sync and then restart the mobile app, go to Load & Sync in the app, it should be on now.
by gil_dh
Tue Apr 30, 2019 12:16 pm
Forum: FAQ, Q & A
Topic: Some questions from a newbie
Replies: 2
Views: 2095

Re: Some questions from a newbie

Hi Jason, To your questions: >> I drew the building and the surrounding obstacle trees and chose the Inspection->Site plan. It created 4 separate plans of 12, 30, 34, 34 images which seems a lot but then I guess this is driven by the overlaps selected when choosing the plan. Indeed. The number of wa...
by gil_dh
Sat Apr 06, 2019 5:06 pm
Forum: Bug Reports
Topic: Update 1.9 Basic ERASES ALL FLIGHT PLANS!
Replies: 3
Views: 2764

Re: Update 1.9 Basic ERASES ALL FLIGHT PLANS!

Dear Cuspis and all DH Users, Thank you for reporting this bug. We are very sorry for the scare and inconvenience! We can assure you that your plans are NOT lost, they are only not visible in some cases. We quickly released an update (hot-fix) (it is available in play store). Please update your appl...
by gil_dh
Sun Oct 21, 2018 10:35 am
Forum: Bug Reports
Topic: Flight plan upload fails (Mavic 2 Pro)
Replies: 5
Views: 1599

Re: Flight plan upload fails (Mavic 2 Pro)

We released an update (version 1.7.1) that fixes this issue, now the launch should work also with latest DJI firmware for Mavic 2.
DH Team
by gil_dh
Thu Oct 18, 2018 9:10 am
Forum: Bug Reports
Topic: Flight plan upload fails (Mavic 2 Pro)
Replies: 5
Views: 1599

Re: Flight plan upload fails (Mavic 2 Pro)

We reproduced the issue (it happens after latest MP2 firmware update), we will try to find a workaround and publish an app update in the coming days.
DH Team
by gil_dh
Tue Oct 16, 2018 10:19 am
Forum: Bug Reports
Topic: Flight plan upload fails (Mavic 2 Pro)
Replies: 5
Views: 1599

Re: Flight plan upload fails (Mavic 2 Pro)

Hi Jochen, We didn't exterience this issues with our MP2 during tests. It could be that the issue relates to parameters that are specific to your mission and that the DJI library behaviours is different for MP2, it would be helpful if you could send the mission to us using the "Export State" feature...
by gil_dh
Wed Oct 10, 2018 2:04 pm
Forum: Tutorials
Topic: Training Simulator Manual
Replies: 0
Views: 9349

Training Simulator Manual

A new feature in version 1.7 is the Training Simulator . You can find it in the menu under the Drone section. What it is Training simulator allows you to virtually fly the drone inside your scene using the actual DJI drone and the remote controller in the safety and comfort of your home / office. Th...
by gil_dh
Tue Sep 18, 2018 11:29 am
Forum: Release Planning, Pricing, Supported Platforms
Topic: cANNOT dl
Replies: 1
Views: 1653

Re: cANNOT dl

The app is free to install, we provide a 30 days trial to test that everything works as expected. After that you can purchase a lifetime license inside the app. Regarding the installation problem with google play store, please send us an email to support@droneharmony.com and we will send you instruc...
by gil_dh
Tue Sep 18, 2018 11:27 am
Forum: General Discussions
Topic: Update fails to install
Replies: 3
Views: 4450

Re: Update fails to install

Judging by that message in the play store, it is highly likely that the device is not completely compatible. This is because one of the Android features, that DJI SDK declares necessary, might not be available for your device. We had this issue before with other devices and it is highly likely that ...

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