Search found 150 matches

by Martin
Thu Apr 18, 2019 1:03 pm
Forum: Bug Reports
Topic: DH miss 1 photo after mission upload in long missions
Replies: 15
Views: 242

Re: DH miss 1 photo after mission upload in long missions

audraudra wrote:
Thu Apr 18, 2019 9:59 am
Hi!
I have the same issue too. When will be new uppdate availlable?

//Audra
Currently we plan to push the update mid next week, together with the alpha release of our web platform.
by Martin
Wed Apr 10, 2019 9:27 am
Forum: Bug Reports
Topic: Phantom 4 Pro Error "The Waypoint Distance is Too Close"
Replies: 11
Views: 164

Re: Phantom 4 Pro Error "The Waypoint Distance is Too Close"

WOW, I appreciate the hard work and extra effort. Great customer support!!!!!!!!!!!!!! Thank You. I am willing to beta test if you wish? Hi Jaycarter, We track this feature now in our idea platform here: https://ideas.droneharmony.com/ideas/DHPLANNER-I-227 We will reach out to you again, once we ha...
by Martin
Wed Apr 10, 2019 9:12 am
Forum: Bug Reports
Topic: App crashes
Replies: 8
Views: 116

Re: App crashes

We are looking into getting a similar device, to test and come up with a workaround solution. But it will take us some time. The real solution only DJI can provide. We certainly do not want you to cannibalize functionality just to satisfy some edge-case hardware devices. For me, I can get a tablet ...
by Martin
Tue Apr 09, 2019 8:03 am
Forum: Bug Reports
Topic: App crashes
Replies: 8
Views: 116

Re: App crashes

We will look into disabling some functionalities on this architecture until DJI fixes this issue. We might release soon another update / hot-fix so that you can still continue to use DH in the meantime. That could be awesome! I look forward to seeing what you come up with. Thanks for your time! Yes...
by Martin
Mon Apr 08, 2019 2:40 pm
Forum: Bug Reports
Topic: DH miss 1 photo after mission upload in long missions
Replies: 15
Views: 242

Re: DH miss 1 photo after mission upload in long missions

Hi Martin, thanks for working on this issue. Unfortunately, the update fix did not solve the problem for me. Now the photo after the auto-upload is indeed not skipped, but the gimbal orientation gets re-initialized. This means that the first 1-2 photos after the pause are shot in the wrong directio...
by Martin
Mon Apr 08, 2019 2:12 pm
Forum: Bug Reports
Topic: Phantom 4 Pro Error "The Waypoint Distance is Too Close"
Replies: 11
Views: 164

Re: Phantom 4 Pro Error "The Waypoint Distance is Too Close"

We did further tests and realized that the internal distance computation of DJI is really dependent on the latitude and longitude. For example, we can start a mission here in Zurich, Switzerland with 1.5 meters distance between two waypoints. The same mission type with the same distance can't be sta...
by Martin
Mon Apr 08, 2019 11:01 am
Forum: Bug Reports
Topic: App crashes
Replies: 8
Views: 116

Re: App crashes

Greetings! After completing initial setup (connect to Google account, Approve Terms of service, set preferred units and drone, etc.) the app crashes with the pop message "DH Basic has stopped". Closing and opening again goes immediately to the crash with pop up message. Re-installing the app twice ...
by Martin
Mon Apr 08, 2019 9:40 am
Forum: Bug Reports
Topic: Phantom 4 Pro Error "The Waypoint Distance is Too Close"
Replies: 11
Views: 164

Re: Phantom 4 Pro Error "The Waypoint Distance is Too Close"

Email sent today. Hope you are able to resolve the issue. I have tried 4 tablets along with 3 different drones and the same results. Thank You Hi Jaycarter, I looked at your mission: I checked the waypoint distances with our own distance computation. The closest two waypoints (waypoint 1 to waypoin...
by Martin
Mon Apr 08, 2019 7:44 am
Forum: Bug Reports
Topic: Phantom 4 Pro Error "The Waypoint Distance is Too Close"
Replies: 11
Views: 164

Re: Phantom 4 Pro Error "The Waypoint Distance is Too Close"

Jaycarter wrote:
Sun Apr 07, 2019 8:27 pm
Email sent today.
Hope you are able to resolve the issue. I have tried 4 tablets along with 3 different drones and the same results.

Thank You
Hi Jaycarter,

Thank you. I'm looking into your instance now.

Best,
Martin
by Martin
Mon Apr 08, 2019 7:27 am
Forum: Bug Reports
Topic: Update 1.9 Basic ERASES ALL FLIGHT PLANS!
Replies: 3
Views: 65

Re: Update 1.9 Basic ERASES ALL FLIGHT PLANS!

Thanks for relasing the hot-fix 1.9.1 for this issue - the problem for the latest flight missions seems to be solved. The plans of last summer are still listed with their names but the planned data for the flights are obviously lost for ever. Please regard my new contribution relating to the missio...

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